Read this and you will settle six support questions without messaging anyone.
trustWhy does a Canadian casino need an AGCO licence at all?+
Licences come from the Alcohol and Gaming Commission of Ontario, working with iGaming Ontario, under number 28587790. That pairing is why Canadian players can check the operator, the games and the payouts against a public register. Licensing also ties the site to Ontario rules on advertising, deposits and responsible play.
trustWhere can I get support in French or English?+
Agents answer in English and French, the two languages Canadian players use most at the tables and in chat. Ask in French and the reply comes back in French, including on the phone line. Written messages land in whichever language you wrote them.
trustCan I close my Onlyspins Casino account for good?+
Closing an account takes one request to support, by chat or e-mail, and it is actioned without a sales pitch. Balances are cleared to an approved payment method before the account shuts. If gambling has stopped being fun, ask for self-exclusion instead, which blocks the account for a set period.
trustWhen does account verification finish after I upload ID?+
Verification takes about fifty hours once your documents arrive, so send them early rather than at withdrawal time. A government-issued photo ID, proof of address and a card image are what the team checks. Clean, well-lit images clear far quicker than blurry screenshots.
trustWhat if I forget which details support needs from me?+
Support identifies you by your full name, date of birth and the e-mail registered on the account, never by a password. Have the last four digits of a deposit card and any transaction reference nearby. That combination lets an agent open the right record on the first try.
trustWhat if I need help at three in the morning on a Sunday?+
Someone answers at any hour, on every day of the week, because the desk runs around the clock in Eastern Time. Night owls and weekend players reach the same chat and phone lines as weekday callers. Expect roughly two minutes on chat and three on the phone, with e-mail replies inside four hours.